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24/7 Support

4 Levels of Support

Customer Service Representatives

-Check Cashing and Cash Advance increases.
-Look up profile information and merge accounts
-Update account information

Tech Support

-Real-time monitoring of ATMs & kiosks.
-Remote connection to troubleshooting ATMs & kiosks.
-Provide guidance for all products and reporting web services.

Installation and Support Engineers

-Highest level of troubleshooting support for product maintenance and service.

Zendesk Support

-Zendesk offers a support dashboard to submit tickets and communicate with our team.

Problem Gaming & DiTRONICS Self Exclusion

Should you feel the need to opt out of DiTRONICS service offerings please call 800-845-3065.

In addition to our services please contact NCPG gambling helpline: